Key Account Support Specialist (m/f/d)

June 6, 2021

Want to redefine how entire industries work by leveraging IoT, Smart Manufacturing and Industry 4.0? Would you like to be part of the success of a digital solution which will revolutionize manufacturing process to improve shopfloor performance? If your answer is a big yes, you should continue reading!

With HQ in Berlin, FactoryPal is a recently established corporate Start-Up – with additional locations in Porto/Portugal and Green Bay/USA. The new venture is poised to become the leading end to end IoT solution for machine efficiency and equipment effectiveness. The digitally enabled solution is not just completely reshaping, how companies produce and elevate their efficiency levels, but at the same time is fundamentally augmenting the way how manufacturing employees do their job.

We are data scientists, engineers, designers, IIoT experts, product managers, and manufacturing operations consultants. We are a team, united by our shared ambition: revolutionize manufacturing and transform the way it is done to ensure smooth operations.

Become part of an amazing journey and successfully accompany our customers in their Digital Factory efforts!

Responsibilities

  • You support the commercial sales process from contract management to order handling and invoice management activities.
  • You act as the the Go-To person for all questions, activities and reporting regarding offers, sales orders, subscription agreements, call-offs and customer invoicing - incl. our bonus-based performance scheme and expense management for our on-site teams.
  • In this role you work closely together with otherteams in FactoryPal, which sell, deliver and administer our SaaS engagementswith our customers - mainly the FactoryPal project leads, Sales Managers aswell as the Finance team members.
  • You ensure high quality related support processes to our customers and internal stakeholders.
  • You develop and improve your teams processes and tools to drive processing efficiencies and customer satisfaction.
  • You support the accounts management process, following up with customers for administrative purposes, and providing trouble shooting assistance for orders, account statuses, and other problems.
  • You provide your stakeholders with reports and analytics to keep commercial management on track and ensure timely escalation, if and when needed.
  • You provide customer service by staying on top of pending orders, contracts and customer requests.
  • You align customer-facing sales activities with our Körber peer companies to ensure an integrated commercial approach.

Qualifications

  • You have a bachelor degree in Business Administration with a focus on Sales, Commercial Management or a related field.
  • You have been part of sales process and account management teams
  • You have worked at companies which provide SaaS solutions in a B2B context
  • You combine B2B industry acumen with commercial process and tools know-how.
  • You have a strong track record and hands-on attitude in building and sustaining sales and customer admin processes, which are thoroughly documented, consistently audited, and continuously improved.
  • You bring excellent motivational skills and work well with a team, but you are also able to work alone.
  • You bring strong communication and interpersonal skills and thrive for high customer satisfaction.
  • You are an excellent time manager with the ability to multitask and prioritize, while paying strong attention to detail.
  • You are building on a sound knowledge of commercial practices and drive efficient customer service techniques.
  • You pragmatically apply your working knowledge of commercial management / ERP software and data analysis.
  • You easily apply office productivity and communication tools such as Office 365, Slack, Miro and others.
  • Your English is fluent and you speak at least one other European language.

What we offer

  • Opportunity to work in a well-funded corporate Start-Up with an unfair advantage derived from market access of our mother company Körber 
  • Exposure to the hottest IT technologies, like AI/ML, Cloud and Industrial IoT 
  • Challenging role with lots of opportunities to grow - as an expert and as an entrepreneur 
  • Development opportunity in a group of professionals, who joined from top tier start-up, industry and consulting companies and an education from top tier universities 
  • Offices in prime working locations and technology hotspots such as Berlin and Porto 
  • Hands-On shopfloor experience in the manufacturing environment with travel opportunities - local and global 
  • An agile, inspiring, multi-cultural, multi-disciplinary and innovative work environment 
  • A competitive salary & benefits package - incl. 30 days vacation and dedicated training budget 
Interested? Contact us in English at
careers@factorypal.com