Want to redefine how entire industries work by leveraging IoT, Smart Manufacturing and Industry 4.0? Would you like to be part of the success of a digital solution which will revolutionize manufacturing process to improve shopfloor performance? If your answer is a big yes, you should continue reading!
With HQ in Berlin, FactoryPal is a recently established corporate Start-Up – with additional locations in Porto/Portugal, Green Bay/USA and Lucca/Italy. The new venture is poised to become the leading end to end IoT solution for machine efficiency and equipment effectiveness. The digitally enabled solution is not just completely reshaping, how companies produce and elevate their efficiency levels, but at the same time is fundamentally augmenting the way how manufacturing employees do their job.
We are data scientists, engineers, designers, IIoT experts, product managers, and manufacturing operations consultants. We are a team, united by our shared ambition: revolutionize manufacturing and transform the way it is done to ensure smooth operations.
Become part of an amazing journey and successfully accompany our customers in their Digital Factory efforts!
You are responsible for managing and leading incidents through their entire lifecycle and take the lead on all related interactions between FactoryPal customers and the FactoryPal team. You report to the Service & Support Manager and closely interact with all teams of the FactoryPal organization, which deliver our SaaS solution to the customer, namely Machine Connectivity, Application Engineering, Data Science, Device Management and Consulting but also external stakeholders - esp. Customer IT/OT teams and Machine OEMs. You build and run the respective processes of FactoryPal and thereby provide outstanding support to FactoryPal's customers, while incidents are resolved in a timely and effective manner. You ensure this by constantly developing and improving processes and tools.